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Shipping & Returns - OLD

Shipping

We do not process or ship orders on weekends or holidays. Orders will be shipped standard, 7-10 business days, unless otherwise specified. We offer free shipping for orders over $190. You must specify a physical address, currently no delivery to P.O. Boxes. Signature upon delivery is not required; Revel Rey (Croft Studio, LLC) is not responsible for any lost or stolen items.

Region Orders Under USD$190 Orders Over USD$190
Asia  USD$16 FREE
Australia and NZ USD$18 FREE
USA and Canada USD$22 FREE
Europe and UAE USD$23 FREE
Rest of The World USD$35  

Shipping Notifications

You will receive an email notification when your order has shipped, which will contain tracking information.

International Shipping Policy

Orders which are designated for shipment outside of the United States or Australia may be subject to taxes, customs duties, and brokerage fees levied by the destination country ("Import Fees"). The recipient of the shipment is the importer in the destination country, and is responsible for Import Fees. Import Fees may include the following charges:

  • Duties: the amount charged by the country for an individual item
  • Freight: transportation costs incurred by the carrier
  • Insurance: the amount for insuring the package
  • Taxes: the Value Added Tax (VAT) charged by the country
  • Brokerage: the amount charged by the broker to clear customs
  • Disbursement: the amount the carrier charges to disburse the costs to the country
  • Other Fee(s): the transaction fee and any additional costs that may be incurred (e.g., rural-area charges, extra fees for a particular country, etc.)

If you refuse a shipment from Revel Rey, or a shipment is undeliverable, you are responsible for the original shipping charges, any Import Fees that are incurred, and the cost of returning the item to Revel Rey. The amount will be deducted from your merchandise refund. Free shipping for orders over $150 does not apply to international orders. Please email your shipping and handling questions or comments via our contact form.

Returns & Refunds

30 days after it has been shiped

15$ restock fee

if unused unworn with tag

with image proof

we resreever right to reject your claim

if refunded then it will go back to original method

all sale items are final

 

Exchange

30 days after it has been shiped

if unused unworn with tag

with image proof

we resreever right to reject your claim

can exchange for any product via gift card

https://revelrey.loopreturns.com/

20330 Big Rock Drive
Malibu, CA 90265